Business Process Re-design

Our approach to process review, re-design and implementation is derived from our considerable leading edge experience in the automotive sector.

Since 2000, we have been successfully applying and improving these techniques across the housing sector and beyond. From process reviews within day to day repairs operations, to optimising the processes for voids re-lets and income collection, we are experts at reviewing and re-designing “lean” efficient and effective processes that demonstrate both VFM and high satisfaction levels of service for customers.

“We have been able to look at processes and how we manage the division in a much deeper way, hence having a significant and positive impact on the services we deliver to our customers.”
Tony Partington,
Concierge Manager,
Bolton at Home