Customer Call Centres

We work with Clients to help them improve the efficiency and effectiveness of their customer contact centres. Whether you have a full service contact centre or specialist repairs facility, we have the skills and experience to significantly improve your existing operation.

With our externally focused “lean” process, cost and data-oriented approach, we are experts at collecting and analysing the costs, processes and call data necessary to provide high quality, fact-based answers. Our objective is to get the right answer. We recommend solutions and improvements based on real information not opinion.

We quantify the opportunities and offer robust investment appraisals so as to provide high quality fact-based recommendations to give our Clients the insight and direction needed, so they can make more informed decisions.

We follow up our reviews by supporting and facilitating the creation of improvement action plans to ensure that the opportunities identified are realised fully by the organisation.